The Admin Cure: Website FAQ (Private Healthcare Providers)

Sep 24, 2026 · @Vee

About The Admin Cure

What is The Admin Cure, and how can it help my practice?

The Admin Cure is a fractional operations consultancy for private healthcare providers. We build the operational backbone of your facility (structure, systems, workflows, team and hiring infrastructure) so it runs properly, not just clinically. Our founder, Vesta Adofo, has close to 20 years of hands-on healthcare operations experience, including Great Ormond Street Hospital, Royal Brompton Hospital and Euracare in Ghana.

Who do you work with?

Private clinics and GP practices, diagnostic and imaging centres, specialist and consultant-led practices, and private hospitals and day surgery units. We support providers at every stage: pre-opening, newly established, existing but struggling, or scaling and expanding.

Why does my practice need operational infrastructure?

Clinical excellence does not run a facility on its own. Without clear structure, documented workflows and defined roles, everything depends on one or two people, usually the founder or lead clinician. Getting the foundations right means less firefighting, a more consistent patient experience and a practice that can grow without breaking.

How is this different from hiring a practice manager or using an HR consultant?

HR manages people once they are hired. A practice manager runs the operation day to day. We build the foundation first: the structure, systems and role clarity that make the right hire possible and help them succeed from day one. The right operational foundation comes before the wrong hire.

Why choose a fractional operations consultant over a full-time hire?

You get senior, healthcare-specific operational leadership for a defined period, without the cost and commitment of a full-time executive. The work is scoped, time-bound and ends with everything handed over to your team.

Services and how the sprint works

What services do you offer?

Our core offer is the 12-Week Operational Infrastructure Sprint. We also offer an Operational Diagnostic and Roadmap, a Hiring Readiness Review, the Practice Command Centre (a client-facing operational dashboard), and post-sprint retainer support. We also offer practical templates and tools for practices that want to start independently.

How does the 12-week sprint work?

The sprint runs in three phases. Diagnose and Design maps how your practice currently runs and designs what it needs. Build and Implement creates the systems, SOPs, workflows and role structures. Embed and Handover makes sure your team can run it all confidently without us.

What will I have at the end of the sprint?

A practice with documented and working operational foundations: SOPs, workflows, role documentation, hiring frameworks and your Practice Command Centre. Your team knows how to use it all.

I’m not sure I need a full sprint. Where should I start?

Start with a Pulse Check call. If you need clarity before committing, the Operational Diagnostic and Roadmap shows you exactly where the gaps are and what to fix first. If your main question is whether you are ready to hire, the Hiring Readiness Review answers it.

Can you support multi-site or multi-branch organisations?

Yes. For more complex organisations we sequence the work carefully: audit first, then a compliance baseline, then build. This is scoped separately from a single-site sprint.

Can the work be tailored to my practice?

Every engagement is scoped after a discovery call, based on your stage, size, number of sites and biggest operational pressures. We do not use a one-size-fits-all package.

What areas of operations do you cover?

Patient flow and pathway management, service coordination, SOPs and workflows, team structure and role design, hiring infrastructure, and compliance baselines and audit readiness. We focus on operations. We do not provide clinical services or clinical decision-making.

Trust and delivery

Can you handle confidential information?

Yes. We work with sensitive commercial and operational information, and every engagement is covered by a confidentiality agreement. We hold professional indemnity, public liability and cyber/GDPR liability insurance.

How does The Admin Cure use AI in its services?

We use AI to speed up documentation, drafting and dashboard building, so more of your sprint goes into design and implementation. Every deliverable is reviewed and shaped by an experienced healthcare operations consultant, and patient-identifiable information is never entered into public AI tools.

Will I receive progress updates?

Yes. You receive regular progress updates and clear deliverables at the end of each phase, so you always know where the work stands.

Getting started and practicalities

How do I get started?

Book a Pulse Check call. We talk through your practice, your stage and your biggest operational challenges, then recommend the right starting point. If we are a good fit, you receive a clear proposal.

How quickly can you start?

We take on a limited number of sprint clients at a time, so start dates depend on current capacity. We will confirm availability on your Pulse Check call.

How much does it cost?

Fees depend on your practice’s size, number of sites and stage, so we scope every engagement after a discovery call and give you a clear proposal. Sprint clients can choose a single project fee or monthly payments.

Do I need to sign a contract?

Yes. Every engagement has a written agreement covering scope, deliverables, timeline, fees and confidentiality, so expectations are clear on both sides.

Is there a minimum contract term?

The sprint is a fixed 12-week engagement. Ongoing support afterwards is optional.

What if I need to change or pause the work?

We build flexibility into the scope where we can, and any change is agreed in writing. The specifics are set out in your agreement.

What support is available after the sprint?

Many clients move onto a post-sprint retainer for ongoing operational support as the practice grows. It is optional, and the sprint stands on its own.

How can I reach you?

The quickest way is to book a Pulse Check call through the website.

Before publishing

The sections above are the site copy, ready to paste. The notes below are for Vee only and should not go on the website.

Removed from the old FAQ: “Do you provide customer support services?” and “What is your process for handling urgent tasks?” belonged to the previous VA-style offer. “Can I upgrade or switch my package later?” and “What if I need additional support outside my package?” are now covered by the retainer and scoping answers.

Confirm before publishing:

• ☐ The “close to 20 years” figure (records show both 18+ and 20)
• ☐ The insurance line in the confidentiality answer
• ☐ The AI and patient-data line
• ☐ The progress-updates line
• ☐ The change/pause wording against the contract template
• ☐ Whether to keep the cost question, since it could conflict with the rule of qualifying before pricing
• ☐ The contact answer, which currently points only to the Pulse Check call